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The Service Center is located in OPM 100 (northwest side of the campus) and is the central contact point for the customers requesting Physical Plant services. Calls can be made to the Service Center at Extension 4-2845, twenty four hours a day, seven days a week.
There are five ways to make a work request:
1) By Telephone
2) Online using the Online
Request Form*
3) FAX (Extension 4-3199)
4) Campus Mail
5) In Person at the Service Center.
*This option is for non-paying workorders only. Please
refer to Basic Maintenance-Funded Jobs and Paying Jobs.
In all five cases, the requester must supply certain specific information. This includes the requester's name, title, phone number, department, building prefix, room number and account number. The same information is needed for the contact person, if different from the requester. The actual location of the work being requested must also be included, by building and room number or other specific location (as for work in stairwells, corridors, or outdoors). Finally, a job description must be supplied in sufficient detail to allow the Service Center to make a preliminary determination of the nature and scope of the work. A sketch of work to be performed would be most helpful.
If the request is made in person, by campus mail, or by FAX, the requester must completely fill out Part 1 of the Work Request form, giving the information mentioned above. The form is available free of charge from the Physical Plant (OPM 100). The form can mailed or sent by FAX upon request, to you by calling Extension 4-2845. All departments are urged to keep a supply on hand. If the request is made by telephone, the Service Center clerk will ask for the same information as on the form.
Clearly, simple requests for air conditioning or new light bulbs require less information than a request for a room renovation. Please be prepared to give such information as the type and quantity of light bulbs needed for even minor requests. When the Service Staff enter the request into the computerized work order system, they will provide the requester information about the work order, including the work order number, for reference.
Any member of the University Community can contact the Service Center with a work request; however, department chairpersons, auxiliary organization officers, or their designees are more likely to contact the Center. Certain requests must be paid for by the requesting department or organization. In those cases, the person making the request must have the authority to pay for the requested work, and must sign the Work Request form as authorized for the account to be charged.
The Physical Plant Division is allocated an annual Education and General (E&G) budget for the maintenance of the University's E&G buildings, grounds, and utilities. This money is used for campus maintenance, repairs, and replacements in kind. It is not used for new construction, expansion, renovation, or facility alterations.
The Service Center manages a routine inspection and preventive maintenance program (which includes computer-generated work orders) for major building systems, including lighting, plumbing, pumping, and environmental systems. This program reduces the number of maintenance requests significantly. However, departments should not hesitate to report any work they feel needs to be done.
Requests from E&G departments for maintenance work funded by the Physical Plant E&G budget are basic maintenance-funded jobs and are done at no cost to the customer. The Service Center will assign the customer a work order number and will assign the work to the appropriate department for accomplishment.
Requests for work that are not part of the Physical Plant fiscal responsibility must be paid for by the requesting department or organization. These work requests are called "paying" jobs. The Service Center will ask the requester to identify the account which will pay for the work, and the requester will need to sign the Work Request Form as authorized for the account to be charged.
According to its nature, work for E&G departments can be either a basic maintenance-funded job or a "paying" job. Work for non E&G organizations such as associations and student organizations are usually paying jobs. The basic rules are fairly straightforward; however, there are a few unusual cases and exceptions. The Service Center Extension 4-2845 will help the customer with these exceptions.
Work orders are assigned one of four priorities: Emergency, Rush, Routine, and Preventive Maintenance.
Emergencies are situations which pose an immediate threat to personal health or safety, or of major damage to buildings, equipment, or other property. The Service Center handles emergencies immediately. After normal work hours (Monday-Friday, 8 A.M.-5 P.M.) contact the University Police or refer to the Physical Plant Emergency Call Procedures handbook. The handbook is distributed annually throughout USF; however, if you do not have a copy contact the Service Center (Extension 4-2845).
Urgent situations pose a threat of personal injury, equipment damage, loss of research, or a serious disruption of University operations. Whenever possible, rush work orders are handled on the day they are received.
Work orders for immediate tasks that do not pose a threat to life, property, research or of serious disruption to the operation of the University are regarded as Routine Work Orders. These requests are put in the job queue and are processed in the order in which they are received. Large-scale work orders are treated as projects; they may require several months to complete. Small repairs are normally done within 10 days of being put into the job queue, but availability of materials and unforeseen problems could delay completion.
Jobs related to specific events require adequate lead time to be completed on the date requested.
Preventive maintenance work orders are issued to maintain equipment in a serviceable condition. A computerized preventive maintenance program produces more than 6000 work orders per year. Work orders are for scheduled inspections, service, and replacement of equipment.
Elevator trouble calls should be reported to the Service Center (Extension 4-2845) to dispatch the elevator company for repairs. After normal work hours, contact the University Police (974-2628) or refer to the Physical Plant Emergency Call Procedures handbook.
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Copyright © 2002, University of South Florida, 4202
E. Fowler Avenue, Tampa, FL 33620
For general comments or questions about this site, contact Technical Services at workmanagement@pplant.usf.edu. Last Updated June 27, 2003 |
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